PROGRAM OFFERINGS

  • Advanced Listening Skills
  • Basics of Supervision
  • Behavioral Interviewing
  • Change Management
  • Communicating in a Virtual World
  • Conducting Meetings
  • Conflict Resolution
  • Creative Problem-Solving and Decision-Making
  • Customer Service
  • Dealing with Stress
  • Diversity and Cultural Awareness
  • E-Mail Etiquette
  • Effective Communication
  • Effective Discipline
  • Effective Presentation Skills
  • Emotional Intelligence (EQ)
  • Group Facilitation
  • Leadership/Management Development
  • Leading a Virtual Team
  • Mentoring/Coaching
  • Motivation (Improving Morale and Attitude)
  • Negotiating Skills
  • Performance Appraisals
  • Personal Profile System (PPS) D.i.S.C. Certified *
  • Political Savvy
  • Preventing Job Burnout
  • Public Speaking
  • Recognizing and Rewarding Employees
  • Resume Preparation
  • Sales and Sales Management
  • Self-Directed Work Teams
  • Team Building
  • Telephone Courtesy
  • Time Management
  • "Train-the-Trainer" Platform Skills/Group Dynamics
  • Work/Life Balance

I enjoy helping and influencing the future development of people and organizations. I like working with people who have a genuine thirst for life-long learning and knowledge. "Learning is the basis for growth; and growth is the key to living a healthy, positive and successful life."

I provide one-hour, half-day or full-day training seminars/workshops for small or large groups as well as individual counseling and mentoring. I have over thirty years of professional experience in program design and implementation for business and industry (service and manufacturing), including non-profit agencies, church groups and various civic and community-based organizations.


*Understanding Behavioral Styles for Individuals, Supervisors, Managers, Leaders, Customer Service, Sales and Sales Management as well as Administrative Personnel.

 
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