WHAT I DO


I find out what people need in the way of training and development; and create the programs, products and/or services necessary to fill those needs. I act as the "filter" or interpreter, between those who have knowledge and those who need it. I demystify concepts; create, design and develop training programs and materials; package them in effective formats, and deliver them with high-energy and enthusiasm in terms the learner understands. I provide reality-based knowledge with real "take home" value.

HOW I DO IT

PRIORITIZE AND STAY FOCUSED

My activities are not driven by "emergencies" and brushfires...but by what needs to be done. I avoid quick fixes, easy outs and instant gratification, in favor of genuine results and long-term effectiveness. I make sure that everything I do feeds the "bottom line" in terms of results and is done for the right reasons.

KEEP IT SIMPLE

Everything that seems complex can be made simple by breaking it down into its manageable components and presenting it in terms that everyone understands. Simplicity adds value.

GO TO THE SOURCE

The people who are closest to the work usually have the best ideas for improving it. When I need to get to the bottom of a performance issue, I find the people who know what's going on, put them in a non-threatening environment, and let them tell me what the real issues are.

DELIVER QUALITY

I deliver the best! I give my customers and clients genuine value and, whenever possible, I move the "quality bar" up a notch with each new project or program. I pride myself in giving true "value-added" when it comes to training. I recognize that, in many cases, there will be conflicting pressures between speed, quality and cost. When faced with these critical decisions, I balance the needs of the moment against the long-term consequences; and, select a course of action that best meets the needs of the customer. Of course, there is no "magic" formula that works every time, but it's good idea to keep in mind that people tend to remember how well you did something long after they remember how long it took you or what it cost.

DON'T TRY TO FIT A SQUARE PEG INTO A ROUND HOLE

Training isn't the solution to every organizational or performance problem. Often results only "happen" when the right incentives are in place; when people believe in what they're doing; when they want to do a better job; do what they're asked to do without hesitation; and, are convinced that it has some merit or "value" to them and the organization. (WIIFM) Learn what training can and cannot do! If training isn't the answer, I acknowledge the real problem(s) and assist in finding or recommending a different solution.

KEEP CONFIDENCES

Protecting confidential information builds credibility and helps me get honest input on training issues. If people feel I'm the "genuine article", they will work with me. If not, I'm fighting a losing or uphill battle. Trust is the cornerstone of every relationship.

SYNERGIZE

I take advantage of the individual talents of any, and every, person who is willing to help with the project/program. I capitalize on diversity.

LEAVE NO FINGERPRINTS

I make sure training victories are credited to and belong to the employees. The programs and products I design are for the end-users, not just for the satisfaction of the "Trainer."

FOCUS ON "HOW TO" TRAINING

For the most part, people need practical information that will help them on the job, not theories, lofty concepts or "fifty-dollar" words. Instead of teaching people to have a "quality focus", I show them how to supervise, manage, lead or sell in a professional, effective and successful manner. All training is anchored around good interpersonal skills and techniques highlighting the importance of attitude and motivation.

LEARNING HAS NOT TAKEN PLACE UNTIL BEHAVIOR AND/OR PERFORMANCE CHANGES ON THE JOB

It's not what you know, but what you do with what you know that counts. In designs and delivery I include whatever support, follow-up and/or reinforcement necessary to ensure that people apply what they learn. This means building in plenty of opportunities for people to practice during training. It also means looking at the individual's situation (motivation, attitude, ability, etc.) and the organizational issues (management support, follow-up, reinforcement, etc.) that can and will affect results. Each learning situation is different and I design around, over or through any obstacle(s) that come up.

KNOW WHAT'S KEEPING THE EXECUTIVES AWAKE AT NIGHT... AND KNOW WHAT'S KEEPING THE WORKERS AWAKE AT NIGHT

I stay in tune with organizational goals and problems. Effective training coordination requires a balanced understanding of the boardroom and the stockroom, the executive and the salesperson. I get to know the issues, both large and small, that affect how people think and act. While this sounds like a tall order, it is non-the-less a factor that affects my success in administering and delivering training programs that produce long-lasting results.

MAKE LEARNING EASY, INTERESTING AND FUN

The best learning takes place in a non-threatening environment; when training activities are sufficiently challenging to keep interest but not so complex or difficult that they overwhelm the learner. When people get involved and keep their minds on the subject, they get more from the experience. Fun training is effective training.

USE EFFECTIVE (ADULT) LEARNING PRACTICES

Adult learning differs from childhood learning. I understand how and why adults learn as well as why some delivery methods work better than others. Adult learning is most effective when the learner can satisfy a personal goal or need. I can't force a person to learn any more than I can force a person to be "happy" or "motivated." I prefer to foster the need for training and the right climate for learning rather than "threaten" with the consequences of not leaning.

MEASURE WHAT COUNTS, NOT WHAT'S COUNTABLE

Reports, audits, signatures and tests are useful in determining the "status" of training, but they don't necessarily measure or validate "results." Adult learning encompasses so many variables and so much diversity that statistics can't tell the whole story. You can become so focused on hard numbers that you lose sight of the small incremental improvements and honest attempts at behavior changes. I focus my time, energy and resources on "growing beans, not counting them."

KEEP THE SAW SHARP

I continually find new sources of information, personal training, new input and new ideas. I find "hands-on" opportunities everyday to keep in touch with the heart of my business; and I find and read literature and articles that can contribute to my base of knowledge and personal/professional effectiveness and growth. I am active in the American Society for Training and Development (ASTD). I also belong to and participate in other professional training organizations. I seek out new experiences that keep my mind sharp and generate creative thoughts that enhance my training skills and abilities.
 
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